Saturday, April 4, 2020

Management Series - 3 - Failures are the Best Teachers

Success is not final, failure is not fatal: it is the courage to continue that counts.
                                                                                                        - Winston Churchill.

Let me start with my views I believe, "It is the task that fails, not the individual". I have two reasons to have that view. Firstly, failure for a human being is a breakdown in his physical state and not an inability to complete the task. Secondly, a task, any task, is a one-time affair (which may repeat itself at some interval(s)) in which one may not achieve the desired result, commonly called failure.

My words may sound mystic, but they are not.  Lack of success depends on many factors,  Some internal to the individual but most external to the individual, on which individual has no control. Only in a few cases inabilities to achieve success (called failure) is attributed solely to an individual. Most of the times,  despite a dedicated and hardworking team trying their best, succeed illudes.

Let me examine the most dreaded "failure" we face in life, not being able to succeed in qualifying an exam. The factors could be, poor teaching, poor comprehension, not so good school, the student has no aptitude for the subject, lack of attention on part of the teacher, student and/or parents, sudden nervousness at the time of a paper, ill health, etc and the list is endless.

If someone has not qualified in an exam, he and his environment need to do honest introspection and learn from the outcome. Remember, there would always be another chance available where one can succeed in the endeavour provided the necessary amendments/changes are done well in time.  John Wooden famously said, "Failure isn't fatal, but failure to change might be".

Most of the times, a lack of success is followed by a chance to succeed. But there are tasks, where, not able to succeed in a mission would be risky, may result in huge losses, monetary or otherwise. Even in such cases, people would have put in their best efforts and given everything that they had, to no anvil though.

Everyone puts in the best efforts to succeed. After all, who wants to be considered ineffective and incapable. Everyone tries their best, with all the energy and faculties available and want to come out on the top in any task being performed.

If for some reasons, despite sincere work, if the outcome is negative, this is what needs to be done.

    (i) Get out of the Blame game syndrome, "me versus you", "we versus they", etc.

    (ii) Don't beat around the bush. Be realistic and accept that the desired results have not been achieved.

    (iii) Brainstorm (not blame) about it. Analyse the reasons behind suboptimum results, both internal and external. It has to be an honest introspection.

    (iv) Brainstorming will provide insight with some good and some not so good. Accept them with humility.

     (v) Draw out the lessons, do the modifications needed and course corrections required. If the need for a resource or resources emerges, get those resources. They could be information, education, training, or something similar.

    (vi) Put the past behind. Remember the garbage kept for long won't smell roses, it can only stink. Past is only good for drawing out lessons.

   (vii) Start afresh with necessary course corrections in place and a firm belief that this time around the task will be performed in more than the desired manner.

Failures (so-called) are the opportunities to get real-time valuable feedback and are one of the greatest teachers. Denis Waitley said, "Failure should be our teacher, not our undertaker. Failure is a delay, not defeat. It is a temporary detour, not a dead end. Failure is something we can avoid only by saying nothing, doing nothing, and being nothing.” - 

However, if no analysis is done and if no lessons are learnt, it would be the real and actual failure. Firstly, the effect of this event has already resulted in some kind of loss or adverse impact, on top of that, important lessons which would have bounced back the team or organisation have been lost.

Only a few tasks are such where lack of success is fatal. An apt example may be military operations.  Let me remind the readers if the task is so vital, practice, rehearsals, previews and corrections including training needs to be done to achieve the desired focus.

All armed forces all over the world simulate the war scenarios and practise until the desired perfections are achieved. Despite all this. one side succeeds in the war when both had done their bit.

Put this word "failure" which has no positivity or use away from your mind. What needs to be retained is the lessens. That means, replace "Failure" with Feedback and utilise the lessons that emerge from the "Failure".

I will leave you with a quote to ponder - 


“You build on failure. You use it as a stepping stone. Close the door on the past. You don't try to forget the mistakes, but you don't dwell on it. You don't let it have any of your energy, or any of your time, or any of your space.” - Johnny Cash




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